Random Thoughts

As you guys might know by now, I work for one of the many call centers here at Eastwood. We do technical support for Linksys devices for our American Customers. Our support medium extends through voice, email and chat.

Now there would be some instances wherein you'll come across a weird problem or in this case an eccentric customer who'll drive you nuts or make you roll out in laughter. Try reading through the entries below and see if you'll be pissed as hell or simply be entertained by this customer's inquiry. Enjoy!


[00:00:00] Hi, my name is Agent's Name. How may I help you?
[00:01:03] Jim: Okay, I'm not too sure how to explain this situation... to put it lightly, melted cheese is all over my router.
[00:01:17] Agent: Okay.
[00:01:38] Jim: Now, It seemed to function quite well untill the dog realized this...
[00:02:04] Agent: Yes?
[00:02:19] Jim: Now my router seems to be partially consumed.
[00:02:34] Jim: How does my warrenty respond to this?
[00:02:59] Agent: What do you mean partially consumed?
[00:03:23] Jim: My dog ate my router... most of it that is.
[00:03:45] Agent: I see.
[00:04:20] Agent: Can you hold on for 5 minutes? I'll just verify this one with my Immediate Superior.
[00:04:51] Jim: It also smells very bad. I am in doubt of its functionality.
[00:05:53] Jim: Also, can I get some information on what effects this may have on my dog?
[00:06:25] Agent: I'm sorry, but what do you mean?
[00:08:05] Jim: My router was covered in melted cheese for reasons I do not care to tell. My dog saw this and decided that she likes cheese. The plastic router that the cheese covered did not seem to bother her and the has eaten a great deal of the router. I believe she was very hungry.
[00:09:08] Agent: I see.
[00:09:38] Agent: But unfortunately, in that case, the device is no longer covered by the warranty.
[00:10:16] Jim: Hm... what if I ate the router instead of the dog. Would it be covered then?
[00:10:39] Agent: Still not covered. Since it is not the router that fails to work.
[00:12:17] Jim: What if my dog dies? Don't you show any remorse?
[00:12:53] Agent: I'm sorry Jim, but it is no longer the fault of our device.
[00:14:34] Jim: Why not? I believe your device should be eatable! People should have the right to eat their routers.
[00:15:38] Jim: I'm sure D-Link is designing a router that you can eat. How do you expect to compete with that?
[00:15:41] Agent: What do you mean? Of course the router is not edible. The router is not a food, it is a networking device.
[00:16:56] Jim: Why is that not listed on the box? Or in the instruction manual even.[00:17:23] Jim: Why is it not printed on the router in bold red letters "Do not eat!"
[00:17:48] Agent: Of course you cannot eat the router.
[00:18:05] Jim: Dogs don't know that...
[00:18:20] Jim: Especially when it is covered in cheese.
[00:18:20] Agent: But you know that. Can the dog read that?
[00:18:42] Agent: It is already not our fault why it is covered by cheese.
[00:19:22] Jim: What about blind people? If I was a starving blind person and found a "network device" covered in cheese I would be tempted...
[00:20:04] Agent: Do you that a thing as hard as that is a food?
[00:20:48] Jim: I'm not a very good cook, I can make jello that's harder than that.
[00:21:42] Agent: I'm sorry Jim, but I already inform you, it is not our router that fails, that is why it is not covered by the warranty. You should watch your dog then.
[00:22:43] Agent: Do you have other Linksys device I can assist you with?
[00:23:07] Jim: What else do you guys make?
[00:23:37] Agent: We do networking devices.
[00:23:46] Jim: Phones?
[00:24:40] Agent: May I know if you have any other concern with a Linksys device?
[00:26:11] Jim: Let me look around my house.
[00:26:34] Agent: Okay.
[00:27:08] Jim: Would my dog now be considered a Linksys device?
[00:27:32] Jim: Is it going to start brodcasting wifi signals?
[00:27:53] Agent: I think you can answer your own question.
[00:28:24] Jim: So what your saying is I can walk my dog and surf the web with my PSP at the same time?
[00:29:16] Agent: I'm sorry, but is there any other Linksys device there that you have concerns with?
[00:29:23] Jim: I have another question.
[00:29:41] Agent: Go ahead.
[00:30:49] Jim: If my router was defective and my dog ate it (but it still remained in the same condition) and I brought my dog to you. Would you service it?
[00:31:45] Agent: No. We need the device itself.
[00:32:22] Jim: But that's the same as sending the device in a box.
[00:33:08] Agent: But your dog is not our product.

[00:34:31] Jim: What if a Linksys employee ate it? Would it be your product then?
[00:35:16] Agent: No.
[00:36:16] Agent: I think Jim, that you don't have any other technical concern with a Linksys device.
[00:37:27] Agent: If you have no further questions, feel free to exit this Chat Session.
[00:38:30] Jim: Fine... half eaten routers covered in cheese sell for a lot on ebay.
[00:39:34] Jim: I'm naming my next dog Linksys.
[00:39:46] Agent: If you have no further technical questions, this session will expire after 5 minutes. Thank you for your cooperation!
[00:40:55] Jim: This made me really hungry...
[00:41:45] Jim: I guess I'll take my dog to the vet. I'm sure he will be more understanding.[00:42:12] Jim: Goodbye.
[00:42:37] ***** Jim Has Disconnected
[00:42:47] ***** Agent Has Disconnected

I never could have imagined that I would be able to spend so much time with you. It was, as I told you one of the more memorable times I've had for quite a while now. Each minute spent with you made me realize more why I feel this way for you. Every second that we're together re-affirmed the fact that you are the source of my strength, the driving force that gets me through, and the thought of you makes me look forward to the days ahead.

But as they say, all good things must come to an end and our time together is no exception. Us parting ways was extra difficult because you'd have to leave for Iloilo and stay there for the next couple of weeks (months even!) and we won't be able to see each other.

Sometimes I wonder what if things worked out differently, if you'd just say "Yes," we wouldn't have had the opportunity to spend as much time as we did but conversely we wouldn't have had to part ways. Now, when I think about it I would have preferred that you stayed here so that we could meet up whenever we wanted. I'm sorry I know I'm being selfish but I'm just saying what I feel/think.

Now that you're miles away, I've been telling myself to go on with my life. I've been trying hard to get you off my mind just so that I'd be able to go through my daily tasks. I've been trying to fight away the feelings of depression and loneliness but it's really hard.

I just hope and pray that we'll be able to see each other in April just like we planned. Hope everything works out so that we'll be able to spend more time together. Until then we'll just have to make do with texting/calling each other. I miss you terribly. You are always in my thoughts and prayers.

After days of being too busy to update you guys as to what I've been up to, I now re-visit my blog to once again give you guys a glimpse, a short serving of my Random Thoughts.

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First off, most of you guys know that I've been appointed Assistant Team Leader for Team Crimsons last February 19. It's been quite an experience, I must admit I was a bit apprehensive at first. I didn't know what the team's reaction was going to be when they finally realized that I'm going to be their new team leader.

Fortunately their quite ok, their previous team leader really trained them well and the adjustment wasn't as hard as I imagined it to be. Of course there's going to be some bumps and hitches along the way but nothing serious so far. Hope it's going to be clear sailing for us.

This April I'm planning to go back to Boracay. I heard that they renovated some of the stalls at Station 3 so that would be one of the things to check out if in case I do decide to head back to paradise.

Also, I'd like to greet April an advanced happy 26th birthday. Here's to a life full of new opportunities and accomplishments. Good luck and God bless always.

It's 7:40 am, by this time a couple of weeks ago I should've been on a bus to Muñoz on my way home. But that was until I was "promoted" (promoted to additional tasks and reports...) as an Assistant Team Leader for Team Crimsons.

Now, because I was moved to the AM Shift (1 am! ha!), I normally start heading home at around 10-10:15am and I usually arrive at our house 12 in the afternoon. I must admit that the heat and traffic sometimes gets on my nerves but lately I've been able to cope up, somewhat...

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It's been over a week since I left my previous team (ESCA-GY) but I still drop by every once in a while to check on them. I must admit I miss hanging out with 'em, what with all the stories we share during our shilft, the pranks that we used to pull on some of our teamates, and who could forget the "after-the-shift" drinking sessions with the guys. I just wished the movements were not that abrupt.... Anyways, life moves on and so must we.

Miss you guys!